Data Deletion Instructions

You can close your Gooseworks account from Settings. Closing it immediately disables the workspace for every member and starts a 30-day grace period before permanent deletion. This page also explains how to disconnect a service or request deletion of its imported data. If you only want to stop Gooseworks accessing a connected account, see Option 1. If you want the imported data erased, see Option 2.

Option 1 — Disconnect an account yourself

You can revoke Gooseworks' access at any time, without contacting us:

1. Sign in to Gooseworks
2. Open Settings for the brand whose account you want to disconnect
3. Find the connected account and choose Disconnect

Disconnecting immediately deletes the stored access credential and stops all future syncing. Gooseworks can no longer read anything from that account. Performance data already imported before you disconnected is retained so your historical reports do not break. To erase that too, use Option 2.

You can also revoke access from Meta's side at any time under Facebook Settings → Business Integrations.

Option 2 — Request deletion of imported data

Email help@gooseworks.ai with the subject "Data deletion request" and include:

• The email address on your Gooseworks account
• Which connected account and imported data you want erased

Our support team will help confirm the scope of your request. To close the entire workspace yourself, follow Option 3.

Option 3 — Close your Gooseworks account

A workspace owner can close the account directly in Gooseworks:

1. Sign in and open Settings → Account.
2. Choose Close account.
3. Enter the workspace name and confirm.

This immediately disables the workspace for every member. The workspace data is retained for a 30-day grace period. Contact support during that period if you need to restore access.

Permanent deletion is scheduled for the first of the month after the full 30-day grace period has expired. The monthly schedule can extend the time beyond 30 days. For example, an account closed on October 5 becomes eligible on November 4 and is scheduled for deletion on December 1.

In the legacy app, use Settings → Organization → General → Danger Zone → Delete Organization. If you cannot access the owner controls, email help@gooseworks.ai for help. Closing a workspace affects all its members; it does not close other workspaces that use the same email address.

What we delete

For a connected Meta ad account, deletion removes all of the following from our systems:

• The stored access credential
• Ad account details (account ID, name, currency, time zone)
• Campaigns, ad sets, ads and ad creatives
• Ad creative text and any creative images or video we stored
• Daily performance metrics (spend, impressions, clicks, results)
• Sync history and connection activity records

What we may retain

We may keep limited records where the law requires it — for example billing and tax records — and backups are purged on our normal backup rotation rather than instantly. Retained records are not used to provide the service.

Contact

See also our Privacy Policy and Terms of Service.