# Checkout friction on phones

> Phone checkouts lose sales when express pay is missing, an account is forced, the size picker breaks or shipping costs appear late. Give Claude web browsing and ask it to walk from your top ad's landing page to checkout on a phone-sized browser, without buying, listing every friction point. Fix anything that adds steps or hides costs.

Type: Leak (something broke or wastes money)
Run it: Monthly
Source: https://gooseworks.ai/playbooks/mobile-checkout-losing-sales

## 1. Connect

Give your AI assistant read-only access to A web browser.

## 2. Ask

```text
On a phone-sized browser, go from my top ad's landing page to the checkout, without buying. Note every step: is Apple Pay or Shop Pay offered, is an account forced, does the size picker work, do reviews load, is shipping cost a surprise, does the discount field work. List every point of friction.
```

## 3. Act

Fix anything that forces extra steps or hides costs until the end.

## Steps

1. Give Claude web browsing in a fresh, logged-out session, or do the walk-through on your own phone and describe each screen.
2. Run the prompt from your top ad's landing page so Claude records every step to checkout, without buying.
3. Repeat in a fresh browser to confirm problems are not caused by a saved login or cart.
4. Fix anything that forces extra steps or hides costs, such as missing express pay or a required account.
5. Re-run monthly and after any change to your theme, apps or checkout settings.

## What it tends to find

No express pay on phones, and an account was required to check out. (Illustrative example, not a result from a named store.)

## Watch out

Test with a fresh browser. Logged-in sessions hide problems.

## FAQ

### What are the most common mobile checkout problems?

Missing express pay like Apple Pay or Shop Pay, a forced account, a size picker that does not work, reviews that fail to load, a broken discount field, and shipping costs that only appear at the end.

### Why test in a fresh browser?

A logged-in session fills in your details and hides problems a new shopper would hit. A fresh, private browser shows the checkout the way a first-time visitor from an ad sees it.

### Does this work with assistants other than Claude?

Yes. ChatGPT, Grok, Muse or any assistant that can browse a site at phone size can follow the same prompt. You can also walk the checkout yourself and paste your notes in.

### Will Claude place an order?

No. The prompt says to stop before buying. It only goes far enough to see each checkout step and what it asks the shopper for, so nothing is charged or shipped.